Cancellation Policy
Effective date: 12 August 2026
At Pit Stops of Grace, we understand that circumstances can change. This policy explains how you can cancel an order and what happens after a cancellation request is received.
1. Cancelling an Order Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at info@pitstopsofgrace.co.za with your order details.
We will make reasonable efforts to stop the order before it is dispatched.
Where the cancellation is accepted before dispatch, any refund due will be processed in accordance with our Refund & Returns Policy and applicable South African law.
2. Cancellation After Dispatch
Once an order has been dispatched, it may no longer be possible to cancel the delivery directly.
If you no longer wish to receive the order, please contact us at info@pitstopsofgrace.co.za. Depending on the circumstances, the matter may be handled as a return in accordance with our Refund & Returns Policy and applicable consumer-protection legislation.
3. Pre-Orders
For pre-orders, customers may request cancellation before the order has been dispatched.
Where a cancellation right applies under South African law, the applicable statutory rights will be honoured.
If a pre-order cannot be fulfilled by us, we will contact the customer and provide an appropriate remedy, including a refund where required.
4. Statutory Cooling-Off Rights
Nothing in this policy limits any cancellation or cooling-off rights provided to consumers under South African law.
Where a transaction qualifies for a statutory cooling-off period, the consumer may exercise that right in the manner and within the period prescribed by the applicable legislation.
For example, the Consumer Protection Act provides a five-business-day cooling-off period for qualifying transactions resulting from direct marketing.
5. How to Request a Cancellation
To request a cancellation, please email:
Please include:
- Your full name
- Order number
- Date of purchase
- Reason for cancellation, where applicable
- Contact details
We will confirm receipt of your cancellation request and advise you of the next steps.
6. Refunds Following Cancellation
Where a cancellation is approved and a refund is due, the refund will generally be made using the same payment method used for the original purchase, where reasonably possible.
Refund timeframes will depend on the circumstances of the cancellation and the applicable legal requirements.
7. Contact Us
For cancellation enquiries, please contact:
Pit Stops of Grace
Email: info@pitstopsofgrace.co.za
We are committed to handling cancellations fairly and in accordance with applicable South African consumer-protection legislation.
Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable South African law.
